Privacy Policy

Last Updated: January 2026

1. Introduction

QerVita ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

2. Information We Collect

2.1 Personal Data

When you contact us through our website, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Message content

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring website addresses

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, please see our Cookie Policy.

3. Purpose of Data Processing

We use the collected information for the following purposes:

  • To respond to your inquiries and provide customer support
  • To improve our website and educational content
  • To understand how visitors use our website
  • To detect and prevent technical issues
  • To comply with legal obligations

4. Data Storage and Security

4.1 Storage

Your personal data is stored securely and retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

4.2 Security Measures

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Disclosure to Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • With service providers who assist us in operating our website (e.g., hosting providers)
  • When required by law or to protect our legal rights
  • In connection with a business transfer, merger, or acquisition

6. Your Rights

Under applicable data protection laws, you have the following rights:

  • Right of Access: You can request information about the personal data we hold about you
  • Right to Rectification: You can request correction of inaccurate personal data
  • Right to Erasure: You can request deletion of your personal data
  • Right to Restriction: You can request restriction of processing of your personal data
  • Right to Data Portability: You can request transfer of your data to another service
  • Right to Object: You can object to processing of your personal data
  • Right to Withdraw Consent: You can withdraw consent at any time where processing is based on consent

7. Data Controller

The data controller responsible for your personal data is:

QerVita
Jl. Cikini Raya No. 7
Jakarta 10330, Indonesia
Email: [email protected]
Phone: +62 21 583 74 52

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Indonesia. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Email: [email protected]
  • Phone: +62 21 583 74 52
  • Address: Jl. Cikini Raya No. 7, Jakarta 10330, Indonesia

12. User Consent

By using our website, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our website.